Products must be returned in their original condition and unfortunately Hindash Cosmetics will not accept products returned that have been opened or used, unless the product is damaged or defective. The Customer will be required to pay for the courier service to return the product and also provide Hindash Cosmetics with all information requested by Hindash Cosmetics for the return and refund to be processed. Cancellation of the order can occur within the period of preparing the shipment & before dispatching it by the courier, once the customer receives the shipping confirmation email, cancellation cannot be processed. Customers have the right to refuse the shipment by the courier. You can cancel your order when your order status is set as “ordered” before it's shipped. To cancel, simply send us a request on firstname.lastname@example.org. If you order has already been processed and shipped, please wait for the courier to contact you then inform them about the cancellation.