Q: I missed the delivery; how do I get the order reshipped?
A: For the U.A.E, if you have missed all 3 delivery attempts, please get in contact with us to rearrange your delivery on firstname.lastname@example.org. For international shipping, depending on location, if it was not returned back to us, get in contact with us to arrange the reshipping. If the order was returned back to us, unfortunately we would have to cancel the order & you can re-order again, please note that customer will handle reshipping charges.
Q: How do I change my order delivery timing or date?
A: To change your delivery time, the courier will get in touch with you to choose your preferred time & date of the delivery.
Q: How do I cancel my order?
A: You can cancel your order when your order status is set as “ordered” before it's shipped. To cancel, simply send us a request on email@example.com.
If you order has already been processed and shipped, please wait for the courier to contact you then inform them about the cancellation.
Q: My order was delivered to the wrong address.
A: Please get in touch with our Customer Care at firstname.lastname@example.org and have your Order ID and the correct address ready. We will look into your request and get back to you within 2 working days.
Q: How do I track my order?
A: Tracking your order is very easy, once the order is shipped, you will receive a shipping confirmation email with the tracking number where you can see the status of your shipment.
Q: How long does it take to deliver my order?
A: Delivery schedule varies from country to another, for UAE shipments, your order will be delivered within 3 working days, for international shipments, orders will be delivered from 5 to 7 working days.
Q: I have received a damaged item
A: If you receive a damaged item, please arrange for the return by contacting our customer care at email@example.com, and will arrange the return from your location, once the damaged item is returned to us and we validate the quality issue, we will send you a new item.
Q: How can I undo an order cancellation?
A: Cancellation requests are final. To receive the items, simply make a new order.
Q: How will I know if an item is out-of-stock?
A: Any item that is sold out will mention Out of Stock on the product page. In rare cases, a product in your cart may become out of stock as you're in the check-out process and a notification will pop-up during the process.
Q: Can I change or amend the items in my order once it has been placed?
A: Currently, this service is not available. To change or add an item, the order has to be cancelled or another order has to be made. However, we're working on developing this option, so stay tuned.
Q: I have placed an order and the amount was deducted, but I did not receive an order confirmation.
A: We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven't received your confirmation with your invoice, please contact our Customer Care: firstname.lastname@example.org